GDPR Privacy Policy

We at InvestaPool care about your privacy. This Privacy Policy sets out how and why we use your personal data, what your rights are and how you can contact us to enforce them.

This website is not directed at children and we do not knowingly collect information about children.

If you have any questions about this Privacy Policy please contact our compliance officer at compliance@investapool.com.

GDPR Compliance

As the leading Wealth Solution Provider, InvestaPool is committed to data privacy, data security, and transparency as to our data practices and processes.

Article 5 of the General Data Protection Regulation (GDPR (EU) 2016/679) states that Personal Data must be processed lawfully, fairly and in a transparent manner. In line with the GDPR changes, we are updating our Privacy Notice so you can better understand why and how we collect, process and destroy your data. We are committed to protecting and respecting your privacy. This policy sets out the legal basis on which any Personal Data we collect from you, or that you provide to us, will be processed by us. Please read the following GDPR Privacy Policy carefully to understand our views and practices regarding your Personal Data and how we will treat it.

1. Who we are

This website is operated by InvestaPool which is registered in Dubai with commercial license no 519064. We are the "Data Controller" for the purposes of applicable data protection laws and this Privacy Policy.

This privacy notice is issued on behalf of InvestaPool as a whole, so when we mention "InvestaPool", "we", "us" or "our" in this privacy notice, we are referring both to InvestaPool itself, which is the organisation responsible for processing your data, together with any trading names that we use. InvestaPool is the data controller and is responsible for this website.

2. What does this Privacy Policy cover?

This Privacy Policy explains how we collect, use and share personal data which is:
Collected or received when you use our websites http://www.investapool.com or https://mail.investapool.com together known as the “Sites”)
Collected or received when you make enquiries about or purchase our products and services
Collected when you use our products and services
"Personal data" means data which is connected to a living individual who can be identified from that data, either by itself or when combined with other data likely to come into the possession of the data controller and can include information collected by certain cookies or tracking technologies.
"Processing" includes a wide range of activities, for example collecting, storing, deleting, using, combining and sharing personal data.

3. What types of personal data do we collect?

The types of personal data we collect about you may include:
Personal Details
Employment Details & History
Personal Contact Information
Medical Details/Health Information
Financial Information
Education & Professional Qualifications
Academic History Photos & Video Footage
Criminal Background/Past Offences
Family Background & Details

4. How do we collect your personal data?

We collect the personal data of our prospects and clients through the following methods/channels: When you indicate you wish to have a follow-up from a representative Administration Business Development Referral (Web) Referrals Protecting information assets is not simply limited to covering the stocks of information (electronic data or paper records) that the Organisation maintains. It also addresses the people that use them, the processes they follow and the physical computer equipment used to access them. This Information Security Policy addresses all these areas to ensure CIA: i.e. Confidentiality, Integrity and Availability. The following policy details the basic requirements and responsibilities for the proper management of information assets at InvestaPool Pte Ltd. The policy specifies the means of information handling and transfers within the Organisation. Automated technologies: As you interact with our Sites, some technical data about your device, browsing actions and browsing patterns are collected. This is done by using services such as Google Analytics. When you make an incoming call to us, the telephone number from which you were calling will be recorded on the systems of our phone service provider. If you visit any of our offices or other work locations, footage of you may be captured and stored on our Closed Circuit TV or similar video systems (“CCTV”). CCTV is primarily used for maintaining the security of our property and premises and for preventing and helping with the investigation of crime.

5. How we use your personal data

We use the personal data we have collected about you for one or more of the following purposes: Conduct needs analysis and requirements Conduct joint marketing with other companies and service providers Notify you about enhancements to our services Provide financial and advisory services Provide updates on changes/notifications Servicing of policies and accounts Conduct credit checks, screenings or due diligence checks as may be required under applicable laws/regulations Offer you other insurance and financial services products that may suit your needs Process contract renewals and upgrades Enhance customer experience Delivery of products and services Send information and updates Provide customer service and support Fulfil requests for products and services Respond to queries and feedback Investigate complaints, claims and disputes Process applications and registration Verify your identity, and process orders and applications for services Billing and payment processing Update records in our database Fulfil legal requirements Marketing We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. Promotional offers from us We may use your Identity, Contact, Technical and Usage Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant to you and for us to communicate to you (we call this marketing). You will receive marketing communications from us if you have requested information from us or purchased goods from us or if you provided us with your details when you entered a competition or registered for a promotion and in each case if you have opted into and not subsequently opted out of receiving that marketing. Opting out You can ask us to stop sending you marketing messages at any time by contacting us at compliance@investapool.com Change of purpose We will only use your personal data for the purposes for which we collected it unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If at that time you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us at dpo@investapool.com

6. Cookies and other tracking technology

When you visit the Sites, our servers automatically record Technical Data, which your browser sends whenever you visit a website and Website Usage Data. This may include information such as your IP address, browser type or the domain from which you are visiting, the webpages you visit, the search terms you use, and any advertisements on which you click. For most users accessing the Internet from an Internet service provider, your IP address will be different every time you log on. We use this data to monitor the use of the Sites and of our Service and for the Sites’ technical administration. We do not associate your IP address with any other information to identify you personally, except in case of violation of our Site Terms of Service. Like many websites, we also use "cookie" technology to better understand how you interact with the Sites and our Service, to monitor aggregate usage by our users and web traffic routing on the Sites, and to improve the Sites and our Service. By continuing to use our Sites without disabling them, you consent to our use of cookies. A cookie is a small data file that we transfer to your computer's hard disk. We use the following types of cookies: Strictly necessary cookies: These are cookies that are required for the operation of our Sites. They include, for example, cookies that enable you to log into secure areas of our Sites, use a shopping cart or make use of e-billing services. Analytical/performance cookies: They allow us to recognise and count the number of visitors and to see how visitors move around our Sites when they are using them. This helps us to improve the way our Sites work, for example, by ensuring that users are finding what they are looking for easily. Functionality cookies: These are used to recognise you when you return to our Sites. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). Targeting cookies: These cookies record your visit to our Sites, the pages you have visited and the links you have followed. We will use this information to make our Sites and the advertising displayed on them more relevant to your interests. We may also share this information with third parties for this purpose. Some of these cookies are "session" cookies and others are "persistent" cookies. A session cookie enables certain features of the Sites and our service and is deleted from your computer when you disconnect from or leave the Sites. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to the Sites. Persistent cookies can be removed by following your web browser help file directions. Most Internet browsers automatically accept cookies. You can instruct your browser, by editing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our Sites. Except for essential cookies, all cookies will expire after a maximum period of 2 years, although you may manually clear them from your browser at any time.